Subscription Terms

Terms for the rental of laser devices on subscription (also constituting the rental agreement)

RAYMOVE GmbH

As of: 1 July 2026

§ 1 Scope, contracting party and relationship to the GTC

(1) These Subscription Terms apply to all contracts for the rental of laser devices (hereinafter “Laser” or “Device”) that you (the “Customer”) conclude with RAYMOVE GmbH, Rohrfeldgasse 11, 2500 Baden, Austria, registered in the Commercial Register of the Regional Court of Wiener Neustadt under FN 567158g, VAT no. ATU81392048 (hereinafter “RAYMOVE”), under the subscription model.

(2) These Subscription Terms also constitute the rental agreement between RAYMOVE and the Customer. RAYMOVE’s General Terms and Conditions, Part A (B2B), available at raymove.com, apply in addition. In the event of conflicts between these Subscription Terms and the GTC, these Subscription Terms shall prevail for the subscription/rental relationship.

(3) The Customer’s deviating terms do not apply, even if RAYMOVE does not expressly object to them.

§ 2 Who may rent

(1) The Lasers are intended exclusively for veterinary professionals, in particular veterinarians, veterinary physiotherapists, veterinary naturopaths, students and trainees in these professions, and training institutions.

(2) The Customer concludes the contract exclusively as an entrepreneur within the meaning of § 1 of the Austrian Business Code (UGB) for professional or business purposes. Conclusion by consumers is not provided for. By placing the order, the Customer confirms that it uses the Laser exclusively within the scope of its professional or commercial activity.

(3) The Lasers may be used exclusively on animals and not on humans.

§ 3 Subject matter of the contract

(1) RAYMOVE provides the Customer with the Laser(s) specified in the contract for use on a rental basis. Purchase or acquisition of ownership is not possible and not provided for. The provisions of the GTC concerning purchase, resale and transfer of ownership – in particular the retention of title in Section IX of the GTC – do not apply to the rental relationship.

(2) Three devices are available: Vertex 1, Torus 7 and Quantum 24 – individually or as a bundle. The Customer may rent up to 3 bundles plus up to 5 individual devices per laser type (a maximum of 24 Lasers in total).

§ 4 Conclusion of contract, allocation, delivery and cancellation

(1) The Customer’s order placed via the ordering process constitutes a binding offer. The contract is concluded upon confirmation by RAYMOVE (e.g. by email). Electronic form is sufficient for the subscription; a handwritten order confirmation is not required.

(2) The Lasers are allocated in the order in which orders are received. Delivery dates are non-binding until RAYMOVE has expressly confirmed them (e.g. by email). RAYMOVE will notify the Customer of the expected delivery date separately.

(3) Delays in production, allocation or delivery – in particular due to force majeure or delayed supply to RAYMOVE (see Section IV of the GTC) – do not entitle the Customer to damages, unless RAYMOVE caused them intentionally or through gross negligence.

(4) Delivery is free of shipping costs.

(5) Cancellation of the order after conclusion of the contract is effective only with written confirmation by RAYMOVE. Section VII of the GTC (order cancellation) applies in addition. In this case, the deposit will be refunded after deduction of RAYMOVE’s justified claims.

§ 5 Term and renewal

(1) The minimum term is 12 months from delivery.

(2) The contract is automatically renewed for further periods of 12 months each unless terminated by either party in text form (e.g. email) with three months’ notice to the end of the respective term.

(3) The right to extraordinary termination for good cause remains unaffected (§ 16).

§ 6 Rent, deposit and payment

(1) The monthly rent depends on the selected device or bundle in accordance with the price overview displayed at the time of ordering.

(2) The monthly rent becomes due only from delivery of the Laser and is billed monthly thereafter.

(3) Upon ordering, the Customer pays a deposit of EUR 400 per device (excluding VAT). The deposit serves as security. RAYMOVE is entitled to set off due claims under the contract (e.g. outstanding rent, repair or replacement costs) against the deposit. Upon contractual return, the deposit will be refunded less any justified claims.

(4) Payable immediately upon ordering are the deposit and – if selected – the laser safety course.

(5) Ongoing payment is made via the payment service provider Chargebee. Common credit cards, PayPal and SEPA direct debit are accepted. The Customer stores a payment method once, from which the monthly rent is debited automatically, and ensures sufficient funds. Notwithstanding Section VI of the GTC, this payment method applies to the subscription.

(6) All rental and course prices displayed during the ordering process include statutory VAT. The deposit is charged without VAT.

§ 7 Default of payment

(1) If the Customer defaults on payments, RAYMOVE is entitled to charge default interest at the statutory rate (for business transactions, currently 9.2 percentage points above the base rate pursuant to § 456 UGB). Reminder fees of up to EUR 15.00 may be charged for each necessary reminder; the Customer bears any direct-debit return costs actually incurred. The assertion of further damages remains unaffected.

(2) In the event of default exceeding two monthly rental payments, or of repeated default, RAYMOVE may terminate the contract extraordinarily and demand the immediate return of the Device.

(3) The Customer may set off only undisputed or legally established counterclaims against RAYMOVE’s claims.

§ 8 Ownership and right of use

(1) The Lasers remain the exclusive property of RAYMOVE throughout the term and beyond. The Customer merely receives a time-limited right of use. Ownership does not transfer at any time.

(2) The Customer may not sell, pledge, give away or transfer the Devices to third parties as security. In the event of seizure or third-party access, the Customer shall point out RAYMOVE’s ownership and inform RAYMOVE without delay; the Customer bears the costs of defence.

(3) The Customer does not make any changes to the Devices and does not remove or alter any markings, serial numbers, or safety or warning notices.

§ 9 Customer’s obligations during use

(1) The Customer uses the Lasers only as intended, with due care and in accordance with the operating instructions.

(2) The Customer complies with all applicable laser safety and equipment safety regulations. The Devices are Class 3B lasers. The Customer ensures that only instructed persons operate the Devices, that suitable protective equipment (in particular laser safety goggles) is used, and that – where legally required – a laser safety officer is appointed.

(3) The Customer is solely responsible for lawful use in its practice and for all treatment decisions. The medical or therapeutic responsibility towards the animal and the animal owner lies solely with the Customer.

(4) Repairs, maintenance or interventions by third parties are not permitted without RAYMOVE’s prior consent.

(5) The Customer stores the Devices securely and protects them against loss, theft and damage. Taking the Devices abroad requires RAYMOVE’s prior consent.

§ 10 Subletting to animal owners

(1) The Customer may sublet the Lasers to animal owners in order to enable treatment of their animals.

(2) In this case, the Customer remains fully responsible towards RAYMOVE – in particular for payment, safe use, condition and return of the Device. The Customer instructs the animal owner in safe use and ensures compliance with the safety requirements.

(3) No contractual relationship arises between RAYMOVE and the animal owner. Passing the Device on to other professionals or reselling it is not permitted.

§ 11 Laser safety course

(1) The online laser safety course is optional and recommended. It costs a one-off EUR 149 per participant.

(2) The course does not release the Customer from its responsibility for the safe and lawful operation of the Devices.

§ 12 Insurance (optional)

(1) The Customer may add optional insurance. This essentially covers breakage damage and the rapid replacement of Devices in the event of technical defects.

(2) In particular, loss and theft are not covered (§ 14).

(3) The exact scope of cover and the price of the insurance are displayed during the ordering process.

§ 13 Service, maintenance and periodic inspection

(1) When a periodic inspection is due, RAYMOVE will approach the Customer in good time. The Customer submits the serial number via the service portal and receives a loan device for the duration of the inspection.

(2) The loan device remains the property of RAYMOVE; these Subscription Terms apply accordingly to the loan device.

§ 14 Defect, damage, loss and theft

(1) With insurance booked: No repair flat fee applies. RAYMOVE provides a loan device for the duration of the repair.

(2) Without insurance:

1. a) In the case of a technical defect that is not attributable to misuse or fault on the part of the Customer, no repair costs apply.
2. b) In the case of breakage or user-caused damage, a repair flat fee applies: Vertex 1: €300, Torus 7: €400, Quantum 24: €500.

(3) Loss and theft are not covered by the insurance. In such cases, the Customer bears the current replacement value of the Device. This currently amounts to: Vertex 1: EUR 4,500, Torus 7: EUR 6,500, Quantum 24: EUR 9,500 (each net amounts plus statutory VAT). The Customer reports loss or theft without delay; in the case of theft, the Customer also files a report with the police and sends RAYMOVE a copy.

(4) The Customer reports damage, malfunctions and losses without delay via the service portal.

§ 15 Condition, warranty and liability

(1) RAYMOVE hands over the Devices in working order. The Customer inspects the Device on receipt and reports obvious defects within five working days and hidden defects without delay after discovery, via the service portal. The complaint procedure under Section XI of the GTC applies in addition.

(2) RAYMOVE is liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health.

(3) In the case of slight negligence, RAYMOVE is liable only for breach of a material contractual obligation (cardinal obligation) – i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the Customer regularly relies. In such cases, liability is limited to the foreseeable damage typical of the contract at the time of conclusion.

(4) Otherwise, liability is excluded to the extent permitted by law. In particular, RAYMOVE is not liable for lost profit, pure financial loss, indirect damage, consequential damage caused by defects, third-party damage, or for treatment outcomes on the animal.

(5) Liability under mandatory law, in particular under the Product Liability Act, remains unaffected.

§ 16 Extraordinary termination

RAYMOVE may terminate the contract without notice for good cause, in particular if the Customer

1. a) is in default of more than two monthly rental payments,
2. b) uses the Devices in breach of contract or seriously violates safety requirements,
3. c) has provided incorrect information about its eligibility, or
4. d) becomes insolvent or insolvency proceedings are applied for or opened.

§ 17 Return of the Devices

(1) At the end of the contract, the Customer returns all Devices including accessories, complete, cleaned and in contractual condition, at its own expense, or makes them available for collection as instructed by RAYMOVE.

(2) If the Customer does not return the Devices on time, RAYMOVE may continue to charge the agreed rent for the duration of the withholding and assert the resulting damage.

(3) The deposit is refunded after complete and contractual return, less any justified claims.

§ 18 Data protection

RAYMOVE processes personal data in accordance with the applicable data protection regulations (in particular the GDPR). Details are set out in the privacy policy at https://raymove.com/datenschutz/. Payment is processed via Chargebee in accordance with the PCI-DSS standard; RAYMOVE does not store complete card or bank details.

§ 19 Amendments to the Subscription Terms

RAYMOVE may amend these Subscription Terms with effect for the future and will inform the Customer thereof in text form. If the Customer does not object within six weeks of receipt, the amended terms are deemed accepted; RAYMOVE will separately point this out in the notification. If the Customer objects in due time, either party may terminate the contract with effect from the date the amendment takes effect.

§ 20 Final provisions

(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law.

(2) The exclusive place of jurisdiction for all disputes arising from this contract is – to the extent permitted by law – Wiener Neustadt, Austria.

(3) Amendments and supplements must be made in text form.

(4) Should any provision be invalid, the remainder of the contract remains effective. The invalid provision shall be replaced by a provision that comes closest to its economic purpose.

(5) These Subscription Terms may be translated into other languages. In the event of discrepancies or conflicts between the language versions, the German version prevails.